Leak from Back / Base

First, check if the boiler is overfilled, as this can cause the anti-vacuum valve to leak.

After confirming overfilling isn't the issue, we'll need to open the back of the machine to locate the source of the leak.

For troubleshooting, keep the machine's back open during the leak test. Place towels over the wiring for protection. The machine can safely operate without panels—just avoid touching any hot components!

If you removed the steam wand assembly while taking off the panels, reattach it to ensure the boiler can pressurize properly.

During the leak test, carefully note the exact location(s) where water is exiting the machine. Email support with photos and videos of the leak for accurate diagnosis. We'll then guide you through the necessary fix.

Leak from the Steam Manifold

If you see water coming from the top of the steam manifold, check these items:

1. Check if the steam manifold o-ring is in good condition - please send us a photo of the o-ring in the manifold so we can verify it's the correct specification
2. Verify the anti-vacuum valve isn't sticking and the o-ring is not worn or torn - we can provide replacement parts if needed
3. Ensure both plugs shown are properly tightened - if loose, tighten it with a 2mm hex key